IT Support Engineer with Clear Path to Part Ownership
Salary: $65,000 – $95,000 per year
Job Synopsis
As an [ IT Support Engineer ], you will play a crucial role in ensuring seamless operation of clients' IT infrastructure. Long term loyal staff will be rewarded company shares and become part owner of the business.
Ideal Candidate
Australian citizen or permanent resident with advanced level of English skills,
Work experience NOT required,
Loves working hard and career focused,
Able to flexibly work 24/7/365, and self motivated to commit to more than 50 hours per week,
Enjoys responsibilities, and being relied upon,
Strong hardware skills, i.e. desktop computers, laptops, servers, Synology NAS, Ubiquiti equipment, etc.
Strong software skills, i.e. Microsoft Windows, Office, Server, Adobe suite, etc.
Familiar with cloud-based technologies, i.e. Microsoft 365, Azure, AI, etc.
Vigilance in cyber security, data storage and retention,
Strong commitment to maintaining confidentiality of company information and safeguarding customers' intellectual properties,
Passion for technology, desire to continuously learn and stay up-to-date with industry trends,
Excellent problem solving and logical reasoning skills,
High level of attention to details, and aspires to achieve perfection,
Excellent note-taking skills and strict adherence to instructions,
Willing to tackle tasks beyond standard job description,
Some communication and interpersonal skills, with the ability to effectively interact with both technical and non-technical stakeholders,
Demonstrates a growth mindset by embracing feedback constructively and utilizing it to enhance performance and outcomes,
Able to work in solitude, as well as in cross departmental teams.
Key Responsibilities
Provide technical support and troubleshoot issues for clients' computers, servers, network equipment, etc.
Regularly monitor systems and networks to identify and resolve potential problems,
Implement new IT systems, including software, hardware, and cloud-based solutions,
Provide IT services in other related areas, such as security cameras, access control, building management system (BMS), etc,
Maintain detailed documentation of tasks.
About Us
Established in 2005, we are a small IT Managed Service Provider (MSP) located in 259 George Street, Sydney CBD. Below is a short video of our work environment: