IT Support Engineer with German
We are looking for an IT Support Engineer to join an international team supporting custom business applications used by enterprise clients. This is an excellent opportunity for someone with strong SQL skills, basic programming knowledge, and an interest in application support and troubleshooting.
Your Responsibilities
- Provide 2nd line application support for proprietary business applications
- Investigate and analyze reported incidents and application issues
- Reproduce bugs by reviewing source code and database records
- Troubleshoot issues within C# applications and SQL databases
- Document findings and resolutions in the ticketing system
- Escalate complex issues to the 3rd line support team when necessary
- Work with existing application documentation and knowledge bases
- Collaborate with international teams to ensure timely issue resolution
Must-Have Requirements
- Strong SQL knowledge and ability to write and analyze queries
- Basic knowledge of C# and the ability to read and understand code
- Candidates with experience in another OOP language such as Java are also welcome
- Experience in application support or willingness to develop in this area
- Strong analytical and problem-solving skills
- Good communication skills and customer-oriented mindset
- English, Polish and German language proficiency at minimum B2 level
We hereby inform you that Inetum Polska sp. z o.o. has implemented an internal reporting (whistleblowing) procedure. The content of the procedure and the possibility to submit an internal report are available at:
https://inetum.whispli.com/speakup?locale=pl