IT Support Engineer

You will own end-to-end IT onboarding and offboarding for employees, including account setup, access provisioning and deprovisioning, and equipment handoff. You will administer core internal and external services such as Google Workspace, Atlassian, Okta, LDAP, VPN, and SIP, as well as the office network and AV and conference-room systems. You will act as the primary on-site point of contact for the office, offering both on-site and remote support with a strong customer-service focus. You will manage office IT equipment across its full lifecycle, including procurement, deployment, maintenance, and decommissioning of hardware and software, while keeping the asset inventory accurate. You will own vendor relationships for IT hardware and services, provide IT support for internal events and office reconfigurations, and create and maintain clear IT documentation and runbooks.

Responsibilities

• Own end-to-end IT onboarding and offboarding, including account setup, access provisioning and deprovisioning, and equipment handoff
• Administer the company's core internal and external services (Google Workspace, Atlassian, Okta, LDAP, VPN, SIP), along with the office network and AV and conference-room systems
• Act as the primary on-site point of contact for the office, providing a mix of on-site and remote support with a strong customer-service focus
• Manage office IT equipment across its full lifecycle: procurement, deployment, maintenance, and decommissioning of hardware and software, keeping the asset inventory accurate and all allocations logged
• Own vendor relationships for IT hardware and services
• Provide IT support for internal events such as meet-ups and conferences, and support employee desk moves and office reconfigurations
• Create and maintain clear IT documentation and runbooks for the systems and processes you own

Requirements

• At least 3 to 4 years of hands-on IT experience covering hardware and software troubleshooting, installation, and maintenance
• Professional working proficiency in English, with the ability to explain technical concepts clearly to non-technical colleagues
• Hands-on experience administering core business and identity systems (for example, Google Workspace, Atlassian, Okta, LDAP, VPN)
• Experience with office networking, AV and conference-room systems, CCTV and physical security systems, and backup and recovery
• Excellent interpersonal skills with a genuine customer-service mindset
• Comfortable working independently and owning problems end to end in a dynamic environment where priorities can shift quickly
• Proactive and organized, eager to learn, with strong practical problem-solving skills