IT Support Engineer

Salary: £35,000 - 37,500 per year

• Experience in an IT support, helpdesk or desktop-support role
• Strong Windows desktop troubleshooting skills
• Practical Microsoft 365 support experience
• Working knowledge of Active Directory or Entra ID
• Exposure to Microsoft Defender or related endpoint-security tooling
• Basic networking knowledge
• Strong customer service, communication and troubleshooting skills
• Experience supporting remote or multisite users
• Ability to travel occasionally within the UK

• Provide first- and second-line support for desktops, laptops, mobiles, printers and peripherals
• Triage and resolve incidents according to priority and business impact
• Support Outlook, Teams, OneDrive, SharePoint and other Microsoft 365 services
• Administer users and access through Active Directory and Entra ID
• Support MFA, Conditional Access, Intune and Microsoft Defender
• Complete joiner, mover and leaver processes
• Assist with patching, endpoint compliance and vulnerability remediation
• Maintain accurate asset, licence, subscription and telecoms records
• Work with senior IT colleagues and external suppliers on more complex incidents
• Improve documentation, knowledge articles and support processes

• Active Directory
• Cloud
• Support
• Microsoft 365
• Security
• SharePoint
• Windows
• Office 365

More:

We are offering a permanent IT Support Engineer role in Hoddesdon, with a salary of up to £37,500. You will take ownership of first- and second-line support across a multisite organisation, working in a modern Microsoft environment. Our collaborative, forward-thinking IT team values good troubleshooting, clear communication and continuous improvement. The role offers broader exposure to Microsoft 365, Intune, Entra ID, Microsoft Defender and cloud technology, with experience that can support progression into senior support, infrastructure, cloud or security roles.

last updated 44 week of 2026