IT Support / EUC Engineer
Salary: $3,000 – $4,500 per month
About the role
We are looking for an experienced IT Support / EUC / Desktop Support professional to provide high-quality technical support to end users within a multinational corporate IT environment. The successful candidate will be responsible for incident management, service request fulfilment, workplace technology support, troubleshooting, and end-user assistance across hardware, software, collaboration, networking, and meeting-room technologies.
Key responsibilities
Provide IT support to end users for incidents, service requests, and workplace technology issues.
Troubleshoot Microsoft Windows operating systems and Microsoft 365 applications.
Support applications including Outlook, Microsoft Teams, OneDrive, SharePoint, and Microsoft Office.
Provide technical support for laptops, desktops, mobile devices, printers, peripherals, and other end-user equipment.
Troubleshoot basic networking issues including VPN and wireless connectivity.
Support Audio Visual (AV) systems, meeting room technologies, video conferencing platforms, and collaboration tools.
Assist with IT asset management, inventory tracking, asset allocation, and lifecycle administration.
Support basic IT security, access control, endpoint protection, and compliance requirements.
Perform root-cause analysis and provide effective solutions to technical issues.
Maintain a high level of customer service and communicate effectively with users and stakeholders.
About you
Minimum 3 years of experience in IT Support, Service Desk, EUC, Desktop Support, Workplace Technology Support, or a similar role.
Proven experience in incident management, service request fulfilment, and end-user support within a corporate IT environment.
Strong knowledge of Microsoft Windows and Microsoft 365.
Hands-on experience supporting laptops, desktops, mobile devices, printers, and peripherals.
Working knowledge of networking fundamentals, including VPN and wireless connectivity troubleshooting.
Experience supporting AV systems, meeting rooms, video conferencing, and collaboration technologies.
Familiarity with IT asset management and asset lifecycle processes.
Basic understanding of IT security, access control, endpoint protection, and compliance.
Strong analytical, troubleshooting, communication, and stakeholder management skills.
English proficiency is required.