IT Support / EUC

About the role

We are seeking an IT Support / EUC professional to join our team on a contract basis in Brisbane, Queensland. The ideal candidate will provide essential support for end-user computing and desktop environments, ensuring smooth operations and high levels of user satisfaction.

Key responsibilities

• Deliver comprehensive desktop and end-user computing support, primarily focusing on hardware and software troubleshooting to resolve user issues effectively.
• Manage break-fix tasks for various IT equipment, ensuring timely restoration of services for both hardware and software components.
• Provide IMAC (Installation, Moves, Additions, Changes) and desk-side support to facilitate seamless user experiences while optimizing resource management.
• Utilize ServiceNow and other IT Service Management (ITSM) tools to log incidents, manage service requests, and maintain accurate records of support activities.
• Conduct user account management tasks through Active Directory, including provisioning and de-provisioning of user accounts.
• Support remote users with connectivity issues, VPN access, and mobile device management to ensure they remain productive outside of the office environment.

Requirements

• Solid understanding of desktop support principles, including hands-on experience with Windows operating systems and Microsoft Office applications.
• Proficiency in hardware and software troubleshooting, with a strong focus on break-fix capabilities across various devices, including PCs and peripherals.
• Familiarity with remote support tools to assist users efficiently, regardless of their physical location.
• Knowledge of ITIL frameworks and methodologies to streamline IT service management processes and enhance service delivery.
• Experience providing smart hands and feet support, demonstrating the ability to assist with installations and physical tasks on-site.
• Capability to support a variety of devices, including Macs and tablets, to address the diverse needs of our end users.

Nice to have

• Certification in ITIL, CompTIA A+, or similar credentials that demonstrate a commitment to professional development in IT service management.
• Experience with mobile device support, including troubleshooting issues related to smartphones and tablets.
• Knowledge of networking fundamentals to assist users with connectivity issues and basic networking troubleshooting.
• Understanding of endpoint security practices and tools to ensure devices remain secure and compliant with company policies.
• Experience in environments utilizing ticketing systems for incident resolution and support tracking.

Why join us

By joining our team, you will become a vital part of a dynamic and collaborative environment that values innovation and continuous improvement. You will have the opportunity to work with a diverse range of technologies while developing your skills in IT support. We foster a culture of learning and professional growth, ensuring that you are equipped to tackle new challenges and advance your career in the IT sector. Your contributions will be essential in maintaining high service levels and enhancing user experiences across the organization.