IT Support
Summary
First-line IT support role at Eugene Group in Quarry Bay: troubleshooting hardware, software and network issues for internal users, maintaining Windows Server/Active Directory/O365 environments, servers and IT assets, plus basic end-user training. Requires 1-2 years' IT support experience and fluent Cantonese; outdoor work involved.
Responsibilities:
Provide first line technical support to internal users (onsite and remote).
Troubleshoot hardware, software and network issues.
Install, configure, upgrade and maintain desktops, laptops and mobile devices.
Maintain IT infrastructure, network, servers, and IT assets inventory.
Support MS Office, O365 and email systems; manage user accounts and access rights (Active Directory).
Assist in IT project coordination and implementation.
Provide basic end-user training and cybersecurity awareness.
Perform ad-hoc duties as assigned.
Requirements:
Higher Diploma in Information Technology or related disciplines.
1-2 years of experience in IT support.
Hands-on experience with Windows Server, Active Directory, Windows 10/11, Microsoft O365 and Outlook.
Good understanding of networking, TCP/IP, VPN, LAN, Wi-Fi, network diagnostics are an advantage.
Good command of written & spoken English and Chinese; fluent Cantonese.
Outdoor work is required.
Responsible, team player and independent.
Benefits:
Birthday leave
Marriage leave
Medical benefits
Staff discounts
Five-day work week
Interested parties please submit your full resume with expected salary by clicking "Apply Now".
All applications will be treated in strict confidence and used only for recruitment purpose.