It Support Executive

Role purpose

Provide daily IT troubleshooting and employee support, maintain asset and support records, and assist with

approved account, device and cybersecurity checks. Troubleshooting is the primary requirement; additional

cybersecurity and data skills are advantages.

Key responsibilities

• IT and Microsoft 365 support: Troubleshoot Windows, laptops, desktops, Outlook, Teams, Word, Excel,

OneDrive and SharePoint, including desktop and browser applications.

• Devices and connectivity: Set up and troubleshoot printers, scanners, IP phones, extensions, LAN, Wi-Fi and

internet connections.

• Ticketing and location coordination: Record, prioritize and follow up IT requests with location POCs, maintain

updates and confirm resolution.

• Onboarding, offboarding and reassignment: Configure employee devices and approved accounts, manage

equipment handovers and returns, and coordinate access changes.

• Accounts and workstation audits: Handle approved account, mailbox, permission and license changes. Check

Windows users, password and PIN setup, screen locks, software and device protection; coordinate password

updates according to company policy.

• eBMS coordination: Work with department heads on approved user creation, permissions and account reviews.

Track issues, follow up pending cases and verify fixes.

• Asset management and maintenance: Verify equipment, maintain employee and location assignments,

perform preventive checks, and track warranties, repairs and replacements.

• SIMs, subscriptions and invoices: Maintain SIM ownership, user, plan and roaming records. Track licenses,

renewals and assigned invoices; flag unused services and unusual charges.

• Updates, backups and cybersecurity: Check updates, antivirus, MFA and assigned backups; identify and report

phishing or suspicious activity, and assist with approved security checks under IT supervision.

• Signatures and directory: Check and update approved email signatures, employee contact details,

departments, locations and extensions.

• Documentation and reporting: Maintain setup guides, troubleshooting notes and handover records. Submit

weekly updates on pending issues, assets and renewals.

Required skills

• Practical knowledge of Windows, Microsoft 365, hardware, printers, scanners and basic networking.
• Ability to use remote support tools and maintain accurate Excel and ticket records.
• Basic knowledge of phishing, MFA, endpoint protection and safe account access.
• Good communication, organization and follow-up skills.

Additional advantages

• Cybersecurity coursework, certifications or practical projects, and basic data analysis skills.
• Exposure to Microsoft 365 administration, eBMS, IP phones, asset registers or ticketing systems