IT Support Executive
Role and Responsibilities
End User Support:
· Provide first-level support for hardware and software issues for end-users.
· Troubleshoot problems related to operating systems, applications and network connectivity.
· Install, configure and maintain PCs, printers and software applications.
2. User Administration:
· Create and manage user accounts, including setting permissions and access controls.
· Assist with password resets, account lockouts and other user access issues.
· Support onboarding and offboarding activities for employees.
3. Infrastructure Support
· Assist in maintaining LAN, Wi-Fi, VPN, internet connectivity, switches, firewalls and network devices.
· Monitor network and server health and report abnormalities.
· Assist with server maintenance, backup verification, antivirus management and system patching.
· Coordinate with vendors during preventive maintenance and issue resolution.
4. Business Application Support
· Provide first-level support for SAP Business One and other enterprise applications.
· Assist users with transaction issues, basic troubleshooting and system enquiries.
· Support data uploads, reports, testing and user acceptance testing (UAT) when required.
5. Asset & Inventory Management
· Maintain IT asset inventory including PCs, monitors, printers, network devices and software licenses.
· Prepare new equipment for deployment.
· Track warranty status and coordinate hardware repairs with vendors.
6. Documentation:
· Maintain accurate documentation of IT assets, network diagrams, system configurations, SOPs and troubleshooting guides.
· Update support tickets and ensure incidents are properly documented and closed.
7. IT Security & Compliance
· Ensure endpoint security software is installed and updated.
· Support implementation of cybersecurity policies and IT best practices.
· Assist in periodic user access reviews and IT audits.
· Report security incidents or suspicious activities promptly.
8. Project Support:
· Assist in IT infrastructure upgrades, server migrations, system implementations, network enhancements and rollout of new technologies.
· Participate in testing, deployment and user training activities.
9. Other Duties
· Provide after-hours or weekend support when required.
· Perform any other duties assigned by the IT Manager.
Job Success Requirements
· Diploma or Bachelor's Degree in Computer Science, Information Technology, Information Systems or related discipline.
· Minimum 2–3 years of experience in IT support, infrastructure or system administration.
· Knowledge of Microsoft Windows, Microsoft 365, Active Directory, networking and hardware troubleshooting.
· Basic knowledge of TCP/IP, DNS, DHCP, VPN and LAN/WAN concepts.
· Experience supporting ERP systems, preferably SAP Business One, will be an added advantage.
· Familiarity with virtualization, backup solutions and server administration is an added advantage.
· Possess own transport and willing to travel between company sites when required
Additional Notes / Desirable Skills
Strong analytical and troubleshooting skills.
Good communication and interpersonal skills.
Able to prioritize multiple support requests.
Self-motivated and able to work independently with minimal supervision.
Good documentation and reporting skills.