IT Support Executive

Key Responsibilities

• Set up and support POS systems, FeedMe (preferred).

• Provide PC and Mac support, including hardware/software troubleshooting.

• Deliver remote support to outlets and office teams as needed.

• Support peripherals such as printers, barcode scanners, and payment terminals.

• Maintain IT inventory records and documentation.

• Provide basic support and user management through JumpCloud.

• Collaborate with vendors for escalated issues and hardware replacements.

• Assist with new outlet openings and infrastructure readiness.

• Setup new outlets with PC, printers and POS system

• Aliase with vendors if any issue occurs

Requirements

• Basic to intermediate IT knowledge covering Windows and macOS.

• Familiarity with POS systems; experience with FeedMe is a plus.

• Good understanding of basic networking.

• Basic knowledge of JumpCloud for device and user access management.

• Strong critical thinking and ability to work independently.

• Good communication skills; conversational English proficiency is required.

• Willingness to travel for on-site support when necessary.