IT Support
Job Responsibilities
Provide Level 1 IT support to internal users by responding to helpdesk or ticketing system requests in a timely manner.
Troubleshoot and resolve basic IT issues, including printer problems, network connectivity, login issues, and general software-related problems.
Perform installation, setup, and configuration of IT equipment such as desktops, laptops, printers, and other peripherals.
Assist in user account administration, including creating, modifying, and disabling system accounts and managing access permissions.
Provide support for email systems, system access, and password reset requests.
Support daily IT operations to ensure smooth system availability for both office and production users.
Assist in basic network troubleshooting and coordinate with vendors when necessary.
Maintain and update IT documentation, standard operating procedures, and asset records.
Assist in IT asset and inventory management, including tracking hardware and software resources.
Escalate unresolved or complex technical issues to Level 2 support or senior IT personnel when necessary.
Ensure IT equipment and systems are configured and maintained in compliance with company IT and security policies.
Job Requirements
Diploma or Degree in Information Technology, Computer Science, or a related field.
1–3 years of experience in IT Support, IT Infrastructure, Desktop Support or Technical Support.
Strong hands-on knowledge of PC hardware installation, troubleshooting and maintenance.
Basic knowledge of LAN, WAN, TCP/IP, Wi-Fi, routers, switches and network cabling.
Experience with printers, scanners, CCTV, access control and other IT equipment.
Basic knowledge of Windows operating systems and common office applications.
Good troubleshooting and problem-solving skills.
Able to work independently and provide on-site support.
Willing to work in both office and manufacturing/factory environments.
Good communication and interpersonal skills.
Able to respond to urgent IT issues when required.