IT SUPPORT
Salary: RM 3,500 – RM 4,300 per month
About the job
Role Overview
The IT Support is to provide technical support and security governance. You will be responsible for ensuring a secure, resilient, and high-performing technology environment that aligns with business objectives.
Key Responsibilities
1. Security & Compliance (ISO 27001:2022)
Audit Readiness: Actively contribute to ISO 27001:2022 compliance activities and audit readiness.
Policy Adherence & Process Management: Ensure adherence to company policies while managing and documenting procedures and workflows, including Asset Management, Change Management, and Incident Management.
Endpoint Compliance: Enforce organizational security controls and conduct regular compliance checks on all endpoints.
Identity and Access Management (IAM): Administer departmental collaboration platforms, enforcing secure collaboration practices and ISMS-aligned IAM controls.
2. Advanced Microsoft 365 & SaaS Administration
M365 Management: Administer and troubleshoot the Microsoft 365 ecosystem (Outlook, Teams, SharePoint, OneDrive), including licensing and service health.
Security & Usability: Continuously enhance M365 security settings while optimizing platform usability for end-users.
Data Resilience: Manage SaaS backup solution for SharePoint, Exchange, and Teams to ensure robust data recovery readiness.
3. Technical Operations & Support
Deployment: Manage and automate software deployment for managed workstations and laptops.
Infrastructure Maintenance: Monitor and maintain computer systems and networks following ITIL methodologies.
Expert Support: Diagnose and resolve complex software, networking, and hardware issues that exceed standard support levels.
On-site/Remote Support: Provide technical assistance both in-person and via remote-access systems, ensuring high levels of customer service.
Documentation: Maintain meticulous records of work, system configurations, and resolution procedures.
Qualifications & Skills:
1. Experience & Education
Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
Experience: Proven work experience as a Technical Support Engineer or IT Support Specialist.
2. Technical Proficiencies
Certifications: ITILv4 and Microsoft Certifications (e.g., MS-900, MS-102) are considered a significant advantage.
Hardware/Networking: Deep knowledge of modern computer hardware, networking protocols, and systems architecture.
ISO 27001: Familiarity with Information Security Management Systems (ISMS) and compliance requirements.
3. Soft Skills
Critical Thinking: Strong analytical and problem-solving skills for troubleshooting complex environments.
Communication: Excellent written and verbal communication skills for both technical and non-technical audiences.
Time Management: Exceptional ability to prioritize tasks and manage multiple projects simultaneously under pressure.
Interpersonal Skills: Proven ability to build relationships with vendors and stakeholders while mentoring team members.