IT Support
Key Responsibilities
Provide first-level technical support to employees for hardware, software, network, and system-related issues.
Install, configure, maintain, and troubleshoot computers, laptops, printers, and other IT equipment.
Diagnose and resolve technical issues in a timely manner.
Assist users with operating systems, applications, email, and other business software.
Maintain and troubleshoot LAN, Wi-Fi, internet connectivity, and other basic network infrastructure.
Set up and configure user accounts, computers, and other IT devices for new employees.
Perform regular maintenance and updates of IT hardware and software.
Monitor IT equipment and ensure all devices are properly maintained and functioning.
Maintain accurate records of IT assets, equipment, software licenses, and user accounts.
Manage and follow up on IT support tickets and user requests.
Assist with data backup, security procedures, and implementation of IT policies.
Coordinate with external IT vendors or service providers when necessary.
Prepare basic IT documentation, troubleshooting guides, and reports.
Ensure compliance with company IT security policies and procedures.
Provide technical support for meetings, presentations, and other company activities when required.
Perform other IT-related duties as assigned by the IT Manager.
Requirements
Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
Minimum 2 years of experience in IT Support or a similar role.
Good knowledge of computer hardware, software, operating systems, and basic networking.
Familiarity with linux, printers, and common business applications.
Basic knowledge of LAN, Wi-Fi, TCP/IP, and network troubleshooting.
Strong problem-solving and troubleshooting skills.
Good communication and interpersonal skills.
Able to work independently as well as part of a team.
Customer-service oriented, responsible, and willing to learn.
Able to prioritize tasks and work effectively under pressure.