IT Support Help Desk
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Summary
First-line IT support/help desk role in Doha: handling user requests via phone, email, chat, and ticketing; troubleshooting hardware, software, network, printer, and Microsoft 365 issues; and maintaining support records, knowledge base, and IT asset tracking.
IT Support Help Desk
Responsibilities
- Respond to user requests by phone, email, chat, or ticketing system; log, prioritize, and track issues through resolution.
- Troubleshoot hardware, software, network, printer, email, and Microsoft 365 problems, providing remote or on-site support.
- Escalate complex or unresolved incidents to the appropriate technical team and follow up to meet service targets.
- Maintain accurate support records, update knowledge base articles, and assist with user accounts, equipment setup, and IT asset tracking.
Requirements
Requirements
- Diploma or bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 2–3 years of experience in a help desk or IT support role.
- Working knowledge of Windows, Microsoft 365, computer hardware, printers, and basic networking.
- Experience using a ticketing system and following incident management or IT service procedures; ITIL Foundation is an advantage.
- Good communication and customer service skills; Arabic and English proficiency is an advantage.
Interested candidates can send cv to 31313903/ bency@madre-me.com