IT Support

In Hyundai Autoever We are looking for an IT Support Specialist responsible for providing technical support, maintaining IT equipment and systems, troubleshooting hardware and software issues, and supporting network connectivity and infrastructure requirements.

The ideal candidate should have hands-on experience with IT support, network connections, cabling, and equipment installation, as well as the ability to coordinate with external suppliers when required, on site our location is in Paseo de la Reforma, Del. Cuauhtémoc, CDMX

Key Responsibilities

• Provide technical support for hardware, software, systems, and IT equipment.
• Prepare reports related to:
• Hardware
• Software
• Systems
• Installations
• New IT requirements
• Validate network connections for equipment such as:
• PCs
• Printers
• Other IT devices
• Install, test, maintain, and repair UTP network connections, including Cat 5 and Cat 6 cabling.
• Troubleshoot network connectivity issues.
• Support and perform basic installation and maintenance of network infrastructure.
• Have basic knowledge of fiber optic connections and infrastructure.
• Coordinate with external suppliers during network cabling and fiber optic installations.
• Support the installation and configuration of IT equipment.
• Ensure IT equipment and network connections are operating properly.
• Provide on-site technical assistance as required.

Required Qualifications

• 5+ years of experience in IT Support, IT Infrastructure, Network Support, or a related position.
• Bachelor's degree in Systems Engineering, Computer Science, Telecommunications, Communications Engineering, or a related field.
• Basic-Intermediate English proficiency.
• Hands-on experience with:
• PC and printer support
• Hardware and software troubleshooting
• Network connectivity
• Equipment installation
• Ability to work on-site and perform hands-on technical activities.
• Good communication and problem-solving skills.
• Preferred Skills
• Knowledge of basic network infrastructure and troubleshooting.
• Experience coordinating activities with IT service providers and suppliers.
• Ability to prepare technical reports and documentation.
• Proactive attitude and customer-service orientation.
• Ability to work independently and manage multiple technical requirements.