IT Support
Salary: RM 2,900 – RM 3,400 per month
Qualifications & experience
Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
Fresh graduates are encourage to apply. Relevant working experience will be an advantage.
Good interpersonal skills, responsible, independent, and able to prioritize in a highly dynamic work environment
Strong technical, analytical and troubleshooting skills
Knowledge of Virtualization platform, Cloud Backup, Linux, TCP/IP, Firewall will be added advantages
Experience in 24/7 operational environment and willing to work on 24/7 shift
Preferably Junior Executives specializing in IT/Computer - Network/System/Database Admin, Helpdesk Support or equivalent
Required language(s): Bahasa Malaysia, English
Tasks & responsibilities
To perform daily monitor and operational support for backup solution implemented as per pre-defined policies and procedures
Monitor backup jobs, execute restore jobs, troubleshoot failed job, and initiate corrective action
Handling incoming calls or email from customer for technical request/support
Monitor ticket queue, log ticket through our ticket management system for failed job identify and resolve issues
Prepared daily and monthly backup status report on a regular/periodic basis
Documentation of solution and publication of technical documents
On-site perform annual health check or troubleshooting the technical issues
Understand the SLA and able to meet
Benefits
Dental / Optical
Fitness Allowance
Miscellaneous Allowance
Company Insurance
Company Trip