IT Support & Infrastructure Engineer
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IT Support & Infrastructure Engineer
Are you a hands-on IT professional looking for a role that offers variety, responsibility and the opportunity to develop your technical skills?
We’re recruiting for an IT Support Infrastructure Engineer to join an innovative, technology-driven business. You will provide IT support to office-based staff and remote field engineers, while helping maintain and improve the company’s IT infrastructure and customer equipment.
Key Responsibilities
About You
You’ll be a practical, proactive IT professional who enjoys troubleshooting, taking ownership and working across a varied technical environment. You’ll be comfortable working independently, prioritising tasks and supporting colleagues with different levels of technical knowledge.
Essential experience and skills:
REF: HP457
Note: Hollyfield Personnel will contact successful candidates. If you do not hear from us within 5-7 working days, consider your application unsuccessful. By applying, you give permission for Hollyfield Personnel to contact you and retain your details.
- Location: Rugeley, Staffordshire
- Contract: Full-Time, Permanent
- Hours: Monday to Friday, 9:00am – 5:30pm
Are you a hands-on IT professional looking for a role that offers variety, responsibility and the opportunity to develop your technical skills?
We’re recruiting for an IT Support Infrastructure Engineer to join an innovative, technology-driven business. You will provide IT support to office-based staff and remote field engineers, while helping maintain and improve the company’s IT infrastructure and customer equipment.
Key Responsibilities
- Provide first- and second-line IT support to office-based employees and remote field engineers.
- Diagnose and resolve hardware, software, networking and connectivity issues.
- Set up, configure and maintain PCs, laptops, tablets and other IT equipment.
- Administer user accounts, permissions, Microsoft 365 and business applications.
- Maintain IT infrastructure, including networks, cloud servers, backups and security systems.
- Manage Linux systems, GitLab repositories and associated backups.
- Support domain management, Cloudflare, SSL certificates and cybersecurity.
- Assist with IT asset management, software updates and technical documentation.
- Prepare, configure and test customer laptops and tablet PCs, including software installation and factory acceptance testing.
- Manage software and firmware upgrades, version control and device setup procedures.
- Work with internal software teams and external IT suppliers to resolve issues and implement improvements.
- Support the introduction of new systems, technologies and IT improvement projects.
About You
You’ll be a practical, proactive IT professional who enjoys troubleshooting, taking ownership and working across a varied technical environment. You’ll be comfortable working independently, prioritising tasks and supporting colleagues with different levels of technical knowledge.
Essential experience and skills:
- At least two years’ experience in a similar IT support or IT systems role.
- Strong Linux and GitLab experience.
- Experience in networking, domain management and IT asset management.
- A hands-on, can-do approach to resolving technical issues.
- Strong organisational skills, attention to detail and time management.
- Excellent communication and interpersonal skills.
- The ability to use your initiative, make sound decisions and work effectively under pressure.
- Microsoft 365 administration.
- TrueNAS configuration and maintenance, including apps and virtual machines.
- SQL Server and general network administration.
- Zyxel router configuration.
- Cloud server administration, Cloudflare and SSL certificate management.
- A relevant IT qualification or degree.
REF: HP457
Note: Hollyfield Personnel will contact successful candidates. If you do not hear from us within 5-7 working days, consider your application unsuccessful. By applying, you give permission for Hollyfield Personnel to contact you and retain your details.