IT Support Intern (6 to 9 months)

About Us

Henatenn is a global omni-channel commerce and supply chain enabler, driven by the vision of making business transactions seamless through evolving technology.

The Group comprises four key affiliates serving the beauty and fragrance industry:

• NEFERTI – Global supply chain solutions
• NOVELA – Premium consumer retail and cross-border e-commerce
• DTB – Brand acquisition, distribution, and marketing
• BEUREKA – Social eCommerce platform

Customer-centricity and warmth are at the heart of Henatenn’s culture, fostering long-term partnerships and sustainable growth. Internally, it is a nurturing and high-performance environment where employees are empowered to grow, innovate, and succeed together.

With annual revenues exceeding SGD 400 million and a strong presence beyond Singapore, Henatenn continues its journey toward global omni-presence.

About the role

We are looking for an IT Support Intern (6 to 9 months) to join our team to provide essential technical assistance to our users located in the office, retail outlet and warehouse. You will gain practical hands-on experience in troubleshooting hardware and peripheral, asset management and Microsoft 365 license and user experience.

Key Responsibilities

• Providing first-line technical support to end users via telephone, email and in-person assistance
• Troubleshooting and resolving common IT issues including hardware, software and connectivity problems
• Installing, configuring and maintaining IT equipment and systems under supervision
• Creating and maintaining documentation of IT issues, resolutions and user requests
• Assisting with user account management and access rights administration
• Supporting the rollout of IT projects and system updates
• Learning and applying best practices in IT support and customer service
• Provide IT support during Company events and other ad-hoc projects

Job Requirements

• Currently enrolled in or recently completed ITE or Polytechnic in Information Technology, Computer Science, or a related field
• Foundational knowledge of computer systems, networking concepts and common operating systems (Windows, macOS, Linux)
• Strong problem-solving abilities and a methodical approach to troubleshooting
• Excellent communication skills with the ability to explain technical concepts in user-friendly terms
• Customer service orientation with patience and professionalism when assisting users
• Ability to work independently and as part of a team in a fast-paced support environment
• Willing to travel to retail outlets/ warehouse as required
• A keen interest in technology and genuine enthusiasm for learning new systems and tools

Internship Terms

• Duration: Minimum 6 months, Maximum 9 months
• Working Arrangement: Full-time internship
• Working Days: 5 days per week
• Monthly Internship Allowance:
• ITE: SGD 600/-
• Polytechnic: SGD 800/-

What we offer

At Henatenn Holdings Pte. Ltd., we are committed to supporting the professional development of our interns. We offer mentoring through hands-on learning, exposure to diverse technical environments and the opportunity to develop practical skills that will benefit your IT career. We provide a collaborative workplace culture where your contributions are valued, alongside access to ongoing training and development opportunities. We believe in fostering a supportive work environment where you can grow, learn and make a real impact.

Ready to start your IT internship? Apply now to join our team.