IT Support Intern

Job Responsibilities

• Respond and resolve Level 1 support requests via email, phone, or ticketing system (Managed Engine).
• Troubleshoot and resolve common issues with:
  • Desktops, laptops and printers
  • Operating systems (Windows/macOS)
  • Basic software and applications installation (e.g., MS Office, browsers, etc)
• Set up and configure user workstations and mobile devices.
• Assist in recording and managing incidents and service requests using the ticketing system (Managed Engine)
• Assist in IT asset management and inventory updates.

Requirements:

• Possess or currently undertaking a Diploma in Information Technology or related field
• Basic knowledge of Windows/macOS operating systems and common software applications.
• Familiarity with hardware components (PCs, laptops, printers, peripherals).
• Strong problem-solving skills and willingness to learn.
• Good communication skills and ability to work in a team-oriented environment.
• Detail-oriented with good organizational skills.