IT Support Intern (Winter/January 2027, 8 Months)
Summary
An 8-month paid IT Support internship at Geotab in Waterloo starting January 2027. The intern resolves Service Desk tickets, sets up and supports workstations and mobile devices across Windows, Mac, Linux and ChromeOS, manages Google Workspace accounts, tracks IT assets, and helps test MDM and asset management tools. Pays $24-32 CAD/hour.
Who we are:
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a IT Support Intern who will provide technical assistance within Geotab’s computer systems for staff onsite and remote, working with level 3 teams for specific technical activities and ensuring IT standards are followed in Geotab’s offices. If you love technology, and are keen to join an industry leader — we would love to hear from you!
What you'll do:
As an IT Support Intern your key area of responsibility will be resolving tickets through the Service Desk ticketing system while maintaining Geotab’s SLOs, while installing, moving, adding and changing systems related to workstations and cellphones. You will also be looking after software installation in Windows, ChromeOS, Ubuntu and Mac workstations, assisting with onboarding and offboarding of employees, which includes arranging and/or preparing equipment for shipping/receiving, communicating electronically (and in-person) with desktop users experiencing technical difficulties by troubleshooting and documenting problems, and maintaining office spaces within Geotab’s IT standards (monitors, peripherals, meeting rooms). More duties include tracking IT asset inventory, assisting in technical upgrading and maintaining of entire computer systems, maintaining meeting rooms and A/V equipment (large screens, projectors, televisions, etc.), and looking after user account administration (Google workspace). You will need to work closely with All of Geotab’s departments by providing support on IT systems.
To be successful in this role you will be a strong team-player with the ability to engage with all levels of the organization, have meticulous attention to detail, work well under pressure and respond to fast changing priorities and deadlines. Having an entrepreneurial mindset and being comfortable in a flat organization are also important. The successful candidate will be highly organized with acute analytical skills. Excellent verbal and written communication and able to manage projects through completion are necessities to prosper in this position.
The opportunity:
- 8-month work-term beginning January 2027.
- Full-time, paid internship: Monday - Friday, 37.5hrs/week.
- Your first week at Geotab begins with 'GEO Launch' - a one-week Employee Orientation. Click here to learn more!
- Learn more about the Geotab Campus Program here.
- This posting is for an existing vacancy.
How you'll make an impact:
- Assisting users on incident resolution to reduce downtime during service.
- Work closely on cell phone management, devices, and laptops (including Windows, Macs, Linux, Chromebooks) and create documentation and participate in process improvements to deliver a more efficient service.
- Assist with the setup and management of user accounts, including onboarding new employees, handling account access issues, and supporting offboarding processes.
- Participating in the test and implementation of Asset Management tools for the Service Operations team.
- Participating in the test and implementation of an MDM tool for device administration and service operations.
- Assisting in security operations by patching OS and making sure Geotab’s systems comply with security standards.
- Process user access requests and manage identity permissions for company software and cloud applications.
- Provision, print, and issue physical access badges for office entry and site security.
What you'll bring to the role:
- Post-Secondary Diploma/Degree or equivalent experience in Computer Science, IT, Engineering or a related field.
- CompTIA A+ or ITIL certification or courses highly valued.
- Previous experience in a similar IT support role, or technical internship is a plus!
- Strong problem-solving skills and the ability to learn quickly in a fast-paced environment.
- Excellent communication and interpersonal skills with a customer-focused approach.
- Ability to work independently and as part of a team, demonstrating strong organizational skills and attention to detail.
How we work:
This role offers an hourly pay range which is anticipated to be the range listed below. The actual pay for this position depends on a variety of factors such as but not limited to student's academic program, relevant experience, and location. Geotab is committed to fair and equitable compensation and will share final details as part of the offer process. All offers of employment are contingent upon proof of eligibility to work for the duration of the internship and the individual's ability to pass a background check.
Skills
As published by greenhouse · 18 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (9)
- Preferred name
- LinkedIn Profile optional
- Github URL optional
- Portfolio URL optional
- Other Website optional
- City & Country in which you are currently located
- What term were you looking to start your internship? (Month/Day/Year)?
- What are your hourly compensation expectations for the role you are applying for?
- What is your expected date of graduation (month/year)?
Pick from a list (9)
- Where did you hear about Geotab?
- How did you hear about this job opportunity?
- Are you legally authorized to work in the region in which the position you are applying for is located?
- What field are you looking to complete your internship in?
- How long of an internship are you looking for? (Select all that apply)
- Is the internship part of your co-op requirement?
- Will you consent to a background check? (All offers of employment are contingent on passing a background check)
- Were you previously employed with Geotab?
- If you are a veteran of the armed forces in your country and would like to identify this fact to our recruiting team, please select one of the options below
