IT Support Internship
Summary
An IT Support intern at Spot in downtown Indianapolis provides front-line tech assistance to employees in person and remotely — answering help desk requests, setting up and decommissioning Windows/Mac devices and IP phones, managing user accounts, maintaining asset inventory, and creating documentation.
Today’s logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career.
About The Role:
An IT Support intern at Spot works side by side with IT Support staff to provide front-line technology assistance to end users, both in-person and remotely. Those in this role will be exposed to many aspects of an IT Support environment including ticketing, following/creating documentation, troubleshooting, hardware setup, and more. Successful candidates will be comfortable troubleshooting hardware, software, and providing training and support to staff members.
Responsibilities:
- Act as help desk representative providing first level of response to incoming support requests from Spot employees
- Respond to support requests via email, phone, and in-person interaction.
- Set up, move, and decommission Windows/Mac devices, IP phones, and other peripherals as needed
- Create/update knowledgebase documentation for IT Support department
- Assist in maintaining asset inventory and prepare devices to be decommissioned following processes for disposal
- Creation, maintenance, and decommissioning of user accounts following department SOPs
- Assisting in installation of network, infrastructure, and other hardware as needed
- Participate in project-based work and other duties as assigned
Qualifications:
- Currently in pursuit of associate or bachelor’s degree
- Information Technology, Cybersecurity, or other IT-related majors preferred
Skills:
- Previous knowledge of Windows/Mac operating systems
- Familiarity with computer hardware, software, and peripherals
- Excellent problem-solving skills
- Comprehension of technical documentation
- Ability to work independently and as part of a team
- Professional communication and customer service skills
Work Environment:
- This role is in-person working between both of Spot’s downtown Indianapolis locations
- Professional office environment
- May be expected to lift equipment up to 40 pounds
- Mix of fast-paced days on foot along with days spent working at a desk
NOTE: This is an internship position intended for current college students. We can work with your schedule to accommodate a full-time or part-time basis.
Spot is built on relationships, combining 24/7 support with a proven, passionate, and dedicated team of logistics professionals. You can reach your true potential through the unlimited opportunities we offer. When you put in the effort, show initiative, solve problems, and build lasting client relationships, you earn respect and rewards. You’ll also be a key component to the success of an industry leader. At Spot, we’ve never lost the entrepreneurial spirit that provides the foundation for our success.
Spot Freight, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation, please contact our Human Resources team to notify us of your request. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Skills
As published by greenhouse · 14 questions · 1 written answer
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter
Short answers (2)
- What is your desired salary/wage?
- If you answered "Employee Referral" to the question above please provide the name of the employee who referred you. optional
Pick from a list (11)
- Will you have reliable transportation to and from the office?
- How did you find out about Spot?
- Have you ever been employed with Spot or Red Technologies before?
- Are you legally authorized as a citizen, permanent resident, asylee, or refugee to work in the U.S.?
- Do you now, or will you in the future, require visa sponsorship to work in the U.S.?
- Have you ever been convicted of, or plead guilty or no contest to any felony or any misdemeanor other than convictions that have been ordered expunged by a court?
- Are you currently awaiting trial for any criminal offense?
- Have you ever been accused of harassment or discrimination in a workplace?
- Have you ever initiated an act or threat of violence in the workplace?
- Did you speak to a Spot representative at a career fair and/or professional development event?
- Would you like to receive text messages from Spot Inc. regarding your application status, interview scheduling, and new job opportunities? optional
Written answers (1)
- Address optional