IT Support (Interview English)
Salary: ฿18,000 – ฿22,000 per month
About the role
To provide reliable and effective IT support to teachers, staff, students, and school users by maintaining IT equipment, network systems, user accounts, email services, and school technology systems. The position is responsible for ensuring the smooth operation of technology used for teaching, learning, examinations, administration, and school activities.
Key responsibilities
Provide daily IT support to teachers, staff, students, and other school users, including hardware, software, network, and system-related issues
Install, configure, maintain, and troubleshoot computers, laptops, printers, projectors, interactive displays, and other IT equipment
Monitor and troubleshoot LAN, Wi-Fi, Internet connections, and basic network systems
Create, maintain, and manage user accounts, passwords, access rights, email accounts, and other IT access requirements
Create and maintain student, parent, staff, and department email accounts and email groups
Support and maintain student information systems, academic records, and student grading systems, including basic troubleshooting and user support
Prepare and provide IT support for examination rooms, including computers, projectors, Internet/network connections, systems, and other required equipment
Provide IT support for employee onboarding and offboarding, including account setup, access rights, equipment preparation, and account deactivation
Install and support Windows, Microsoft Office, antivirus software, applications, and other standard school software
Support meeting rooms, classrooms, CCTV, audio-visual equipment, projectors, and other technology systems
About you
Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field
Minimum 1 year of experience in IT Support or a similar position
Good knowledge of Windows, Microsoft Office, computer hardware, printers, projectors, and other IT peripherals
Basic knowledge of LAN, Wi-Fi, Internet, and network troubleshooting
Knowledge of user accounts, email systems, access rights, and cloud platforms such as Google Workspace or Microsoft 365
Good problem-solving and troubleshooting skills
Good communication and service-minded skills
Responsible, reliable, organized, and able to work effectively as part of a team
Basic to good English communication skills