IT Support - IT Help Desk

JOB PURPOSE

Provide daily operational IT support, helpdesk services, and basic technical assistance for our corporate office and approximately 30 clinic branches across Bangkok and Greater Bangkok. This role is responsible for handling day-to-day user requests, troubleshooting basic hardware/software/network issues, maintaining IT inventory, and supporting clinic branch. The ideal candidate should be service-minded, hands-on, proactive, and eager to learn.

KEY RESPONSIBILITIES

• Helpdesk & Service Support:

  • Act as the first point of contact (L1) for incoming IT support requests from corporate and clinic branch users via helpdesk, call, or chat systems.

  • Provide daily technical support, troubleshoot, and resolve routine issues related to hardware, software, operating systems, and internet/network connections.

• Hardware & Software Maintenance:

  • Setup, configure, format, and deploy computers, laptops, printers, POS systems, basic network devices, and peripherals for new and existing employees.

  • Install, update, and maintain authorized software, antivirus, and basic office applications.

• Branch Operations Support:

  • Provide remote technical assistance and make site visits to clinic branches in Bangkok and Greater Bangkok for maintenance, hardware replacement, or physical IT support when needed.

• Account & Access Management:

  • Assist in user account creation, password resets, and user permission setup for corporate systems (e.g., Microsoft 365, internal systems, ERP basic access) based on standard guidelines.

• IT Asset & Inventory Tracking:

  • Assist in tracking and maintaining accurate records of IT assets, hardware inventory, software licenses, and clinic equipment.

• Vendor & Escalation Coordination:

  • Escalate complex technical issues, system bugs, or major network outages to L2/L3 support, internal senior IT staff, or external service vendors appropriately.

• Policy Compliance & Documentation:

  • Ensure compliance with company IT policies, security guidelines, and data protection standards.

  • Assist in creating basic user guides, FAQs, or support documentation for common IT issues.

JOB SPECIFICATION

• English Proficiency: Good to fluent command of English (conversational and written) for regular communication with foreign management

• Education: Diploma or Bachelor’s degree in IT, Computer Science, Computer Engineering, or related fields.

• Experience: 2 years in IT Helpdesk or Technical Support

• Sound knowledge of Windows OS, Microsoft 365, hardware troubleshooting, and basic networking (LAN, Wi-Fi, Routers/Switches).

• Prior experience in retail, clinic, or multi-branch operations is an advantage.

• Strong service mind, proactive, fast learner, and good problem-solving skills under pressure.

• Willing and able to travel to clinic branches across Bangkok and Greater Bangkok when required.