IT Support / Japan
Summary
Onsite IT support role in Fukuoka providing hands-on end-user workplace support (laptops, thin clients, peripherals), hardware setup/imaging, asset tracking, and basic server/network 'eyes and hands' work while coordinating with a central global support team. Requires Japanese and English proficiency; B2B contract at up to 240 EUR net/day.
Summary: The role involves providing local IT support for facilitating communication with the central global support team.
Responsibilities:
Hands-on support for end-user workplace technology, including laptops, thin clients, and peripherals.
Perform hardware tasks such as cabling, device delivery, setup, imaging, and resets.
Manage local stock and coordinate storage activities, ensuring accurate asset tracking and availability.
Act as onsite "eyes and hands" to support the technical room, including basic server and networking support under the guidance of remote teams.
Coordinate with global teams to ensure seamless integration and escalation of issues as needed.
Support ad hoc IT needs, including troubleshooting and resolving first-level hardware or connectivity issues.
Key Requirements:
Proficient in Japanese and English.
Experience in supporting end-user technology.
Experience with hardware setup and imaging.
Basic understanding of server and network support.
Nice to Have:
Familiarity with BitLocker, BIOS, and password management issues.
Experience in software packaging.
Knowledge of SD-WAN, WiFi, and LAN technologies.
Other Details:
Location: Fukuoka Site Address, Fukuoka, Japan.
Duration: 2 days of onsite support.
Rate: up to 240 euro net per day
Contract: B2B