IT Support
Salary: ₱25,000 – ₱30,000 per month
What you'll be doing
Provide technical support and troubleshooting to end-users across the organization, addressing hardware and software issues in a timely manner
Install, configure, and maintain computer systems, peripherals, and software applications
Manage and monitor IT infrastructure, including networks, servers, and security systems
Perform regular system maintenance, updates, and patches to ensure optimal performance and security
Provide user training on IT systems, software, and best practices for data security and system use
Troubleshoot network connectivity issues and assist with remote access solutions
Maintain IT asset inventory and ensure compliance with software licensing agreements
Collaborate with other IT team members to implement and support new systems and upgrades
Ensure adherence to IT security policies and protocols across the organisation
What we're looking for
Proven experience in IT support, help desk support, or a similar technical support role
Strong knowledge of Windows and/or macOS operating systems, POS system
Proficiency in troubleshooting hardware and software issues
Experience with networking concepts, including TCP/IP, DNS, and DHCP
Familiarity with ticketing systems and IT service management tools
Knowledge of common productivity software and enterprise applications
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
Strong problem-solving abilities and attention to detail
Ability to work independently and as part of a team in a fast-paced environment
Customer service mindset with a commitment to providing timely and effective solutions