IT Support (Junior)
Summary
Junior IT support role acting as the first point of contact for IT requests at Tango's Warsaw office — resolving walk-ups, Slack messages and Jira Service Management tickets, preparing laptops for new hires, managing hardware stock and assets, and administering SaaS user accounts. Core stack: macOS-first with Windows, Google Workspace, Okta SSO, Slack, Jamf and Apple Business Manager.
Tango is a successful, market leader, a live-streaming Platform with 450+ Million registered users, in an industry projected to reach $240 BILLION in the next couple of years.
The B2C platform, based on the best-quality global video technology, allows millions of talented people around the world to create their own live content, engage with their fans, and monetize their talents.
Tango live stream was founded in 2018 and is powered by 500+ global employees operating in a culture of growth, learning, and success!
The Tango team is a vigorous cocktail of hard workers, creative brains, energizers, geeks, overachievers, athletes, and more. We push the limits to bring our app from “one of the top” to “the leader”.
The best way to describe Tango's work style is not to use the word “impossible”. We believe that success is a thorny path that runs on sleepless nights, corporate parties, tough releases, and of course our users' smiles (and as we are a LIVE app, we truly get to see our users all around the world smiling right in front of us in real-time!).
Do you want to join the party?
Responsibilities
- Be the first point of contact for IT requests in the Warsaw office — walk-ups, Slack and tickets in Jira Service Management — and resolve them or escalate with a clear hand-over
- Prepare laptops and accessories for new hires, hand them out, and collect, inspect and reset equipment from leavers
- Fix the everyday basics: passwords and MFA, Wi-Fi, printers, meeting-room equipment, monitors and peripherals, OS and application updates
- Receive deliveries and keep the hardware stock in order; enrol devices in Apple Business Manager and Jamf and keep the asset register and licence counts accurate
- Create and remove user accounts and seats in SaaS and AI tools (Google Workspace, Slack, Claude, ChatGPT, Cursor and others) according to the approval rules
- Help colleagues from other offices when they visit Warsaw: network access, workplace setup, chargers and adapters
- Keep short internal how-to notes up to date so the same question does not come back twice
Requirements
- 1+ years of experience in IT support, helpdesk or a similar hands-on role
- Confident with macOS first and Windows second; comfortable opening a laptop, swapping a cable and tracing a Wi-Fi problem
- Clear, friendly communication with non-technical colleagues, in person and in writing
- Ownership and a desire to learn: you close what you start and ask when you don't know
- Familiarity with Google Workspace, an SSO provider (Okta or similar), Slack and a ticketing system
- English - B2
- On-site in Warsaw, 5 days a week
Nice-to-have
- Russian or Ukrainian, and Polish
- Experience with Jamf, Apple Business Manager or Okta administration
- Experience in a product or tech company with a fast-growing office
- Certifications such as Apple Certified Support Professional, Google Workspace Administrator or similar
What we offer:
- Stock options grant (we’re a Silicon Valley Company)
- Competitive salary
- Medical insurance for you and 75% off for your relatives
- On-site position with 4 days at the office and 1 day WFH
- Budget for lunch
- Parking
- Multisport card
- Cheerful team spirit and fun office atmosphere
If this sounds like you, apply and help empower live entertainers and creators to build independent businesses around their live talents.
#LI-YT1
