IT Support L1
Description
About the role
Hello! 👋
We are looking for the new star signing for our team as IT Support
We are Sesame HR, the digital solution that helps Human Resources teams, managers, and companies optimize personnel management processes by centralizing them in a single platform.
Before we tell you what we are looking for, we have prepared a video where we introduce ourselves and tell you who we are, to see if we can convince you that we are a good match 😉
Hit play!
What you'll do
Resolution of incidents, requests, problems, and implementation of changes.
Configuration of profiles, emails, and access for new hires.
Installation and configuration of equipment, Operating Systems, and applications.
Proactive maintenance of equipment on the network.
Equipment inventory and storage management.
Task automation by reducing the time of already implemented procedures.
Processing warranties with suppliers.
Automation of the platform under your charge through the installation of patches and version upgrades. Continuous improvement.
Assembly of audiovisual equipment and providing support for resolving incidents related to them.
Generation of procedures and technical documentation.
Compliance with ISO 27001 regulations
Proposals for improvement addressing the growth and security needs of the business group.
Do you accept the challenge? 💪
What we're looking for
That you have an ease and interest in learning new things, as well as a vital need to improve things and question the current state of the tools being used.
You know how to work in a team, communicate, and express yourself.
That you have initiative, are a proactive and organized person, and that you have a customer focus.
That you know how to adapt to changes. We are a startup so, you can expect quite a few curves!
Work experience with ticketing tools.
Task automation (equipment cloning, user onboarding / offboarding).
Knowledge of Windows, Linux, and MacOS working environments.
Knowledge of workstation and server hardware.
Nice to have
OpenLDAP directory management.
Knowledge of virtualized systems (Proxmox or similar).
Knowledge of managing VoIP PBX systems based on Asterisk (Issabel).
Google Workspace account administration.
Knowledge of audiovisual equipment and production hardware/software.
Knowledge of networks using Mikrotik technology.
Administration and management of storage systems (disk arrays) and backups. Synology and QNAP NAS.
Education & certifications
Studies in Higher Technician in Computer Systems and Networks, or similar.