IT Support - Level 1

Want to make an impact? We offer that

Due to continued growth, we are currently hiring IT Support to join our team. emagine is a dynamic, fast-growing international consulting and technology company, founded on real-world experience, focused on custom-fit solutions. We have the proven people and expertise to complete complex projects, while delivering lasting knowledge-transfer benefits to empower our partners for the next challenge.

Are you intrigued? Do you want to learn more?

A snapshot of your key responsibilities as IT Support would be:

· Provide first-level IT support and monitor the hospital IT helpdesk

· Log, investigate and resolve IT incidents where appropriate, escalating issues to Level 2 support when required

· Provide technical support to both business and clinical users

· Troubleshoot and resolve PC, hardware, software and connectivity issues

· Build, configure and troubleshoot IT and communications hardware

· Install and configure software, applications, drivers and updates

· Carry out standard desktop support activities, including user administration, password resets and new user setup

· Manage user access and security permissions across domain and application systems

· Assist with backups and data recovery activities

· Ensure security updates, patches and IT security requirements are maintained across supported hardware

· Assist with new software installations alongside the Local Systems Administrator

· Develop and maintain IT knowledge base documentation

· Assist with the production and review of IT project documentation and Standard Operating Procedures

· Monitor vendor Service Level Agreements (SLAs) and follow up on outstanding issues

· Participate in scheduled system maintenance and upgrades

· Assist with IT projects and technical initiatives as directed by management

· Participate in the IT on-call rota and assist with emergency technical issues outside normal working hours where required

· Work collaboratively with Level 1 and Level 2 IT Technicians and wider IT teams

Requirements:

· Previous experience in Desktop Support / IT Support

· Strong troubleshooting and problem-solving skills

· Experience providing technical support to users

· Knowledge of IT helpdesk/service desk environments

· Experience with hardware configuration, software installation and troubleshooting

· Experience with user administration and access management

· Good understanding of IT security practices

· Ability to prioritise and manage multiple support requests

· Strong interpersonal and communication skills

· Good documentation skills

· Ability to work effectively as part of a team

· Ability to work under pressure and meet targets

Education:

· Leaving Certificate

· Certificate or qualification in an IT discipline

Nice to Haves:

· Microsoft Certification

· Cisco Certification

· CompTIA Certification

· Microsoft 365 experience

So, are you ready to join our team?

It’s important to remember, emagine is an Equal Employment Opportunity Employer; we value bringing together individuals from diverse backgrounds to develop innovative solutions for our customers.

Opportunity type: Part Time, 2 days per week onsite- Dublin