IT Support
Posted Updated
Job Description
- Install, configure, and troubleshoot employee hardware/OS, while managing user access, account setup, and password resets.
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Assess job role requirements to establish standardized employee workstation specifications.
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Monitor, maintain, and resolve office network issues (Wi-Fi, LAN, Routers/Switches) and coordinate with ISPs/vendors.
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Handle asset tagging, logging, and routine stock inventory management of IT equipment.
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Manage device procurement requests, purchasing requisitions, and departmental dispatches.
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Oversee software licenses, audit usage, and process timely subscription renewals.
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Manage and process payment invoices for office internet services and software applications (budget & invoice management).
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Maintain technical documentation, support ticketing logs, and periodic IT operational reports.
- Minimum Bachelor's Degree in any major (Information Technology, Computer Science, or related field is preferred).
- Minimum 2 years of working experience in IT Support, System/Network Administration, or a related field.
- Strong knowledge of System & Network Administration (Windows/macOS, Wi-Fi, LAN, Routers/Switches).
- Experience in IT Procurement, stock inventory management, and asset tagging.
- Proficient in IT administrative tasks, invoice reconciliation, and software license tracking.
- Excellent networking, communication, and vendor management skills.
- Strong problem-solving and technical troubleshooting capabilities.