IT Support Manager
Key Responsibilities
- Manage our day-to-day IT operations equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT stack
- Provide end-user support to executive staff, and advice regarding standard office applications and best practices as it evolves with company needs
- Ensure Licensing Management
- Support onboarding / off-boarding employees on corporate systems
- Create and update manuals and documentation
Specialized Knowledge & Required Skills
- Proven work experience as End user services manager
- Advanced knowledge of O365, including SharePoint, Exchange Online, Azure AD, and Microsoft Endpoint Manager
- Exceptional customer service skills with a problem-solving attitude
- Task-oriented and organized, experience managing a ticket queue and ability to prioritize
- Team management skills, team player, can collaborate in a productive fashion
- Able to troubleshoot a large variety of technical issues
- Experience in remote support
- Desktop Support
- Ability to work under pressure
Preferred Skills
- Hands on experience with help desk and remote-control software
- Solid technical background with an ability to give instructions to a non-technical audience
- Customer-service oriented
- Good written and verbal communications skill
Salary Range
$6,800 - $7,500
Working Hours
5.5 day work week (alternate Saturdays off)