IT Support Manager
Job duties:
- Being responsible for creating the Communication Management and ensuring that key stakeholders receive the required communication.
- Organizing support and customer service work.
- Managing the daily work of the support team.
- Being responsible for the performance management of the support team.
- Implementing enhancements to improve the efficiency of the support team.
- Work based on KPIs of the support department and customer assessment (NPS score).
- Supervising and leading all support processes and operations.
- Creating and implementing support procedures.
- Supporting global business clients and data integration into the client’s platform.
- Maintaining and ensuring support team works according to established standards.
- Collaborating with all departments, and business users to understand requirements and needs.
- Controlling and ensuring the optimal level of customer satisfaction.
- Experience: 3+ years in a leadership or managerial role
- IT knowledge, understanding of available technology
- Customer service approach
- Incident & Escalation Management
- Analytical & Problem-Solving Skills
- Structured and solution-oriented way of working, even under pressure
- Customer & Stakeholder Management
- Minimum knowledge of Polish C1 and English C1
- Knowledge of the MS SQL Server will be a plus
- Opportunities to grow your knowledge within your area of expertise 🚀
- Friendly working atmosphere in a professional team 👈
- Employee-oriented working culture 🤝
- Possibility to work partly remotely 💻
- Sports subscription 🏀
- Subsidized English classes 💂🏻
- Private healthcare 🏥
- Small project teams and flat organization structure
- International projects