IT Support Manager

Salary: £45,000 - 74,000 per year

Requirements:

• Proven experience supporting enterprise IT infrastructure and GMP-regulated computerised systems within a regulated environment.
• A degree in a relevant field or HNC/HND would be advantageous.
• Strong technical knowledge of operating systems, networking, hardware, software and end-user support.
• Proven direct line management experience, with a strong track record of leadership, collaboration, and knowledge sharing.

Responsibilities:

• Lead day-to-day IT Support operations, ensuring reliable, high-performing services and systems across the business.
• Manage and develop the IT Support team, prioritising workloads and ensuring timely resolution of incidents, requests and user issues.
• Ensure IT operations remain compliant with GxP, Data Integrity, Information Security, validation and change control requirements.
• Own and continuously improve ITSM processes, including Incident, Request, Problem, Knowledge and Major Incident Management.
• Oversee IT hardware, software, collaboration platforms, asset lifecycle management and operational procurement activities.
• Manage third-party suppliers and service providers, ensuring agreed service levels, compliance and delivery commitments are achieved.
• Drive cyber security, identity and access management, business continuity and disaster recovery activities, including audit and inspection support.
• Monitor service performance through KPIs and customer feedback, championing continuous improvement, automation and a customer-focused support culture.

Technologies:

• Hardware
• Incident Management
• Support
• ITSM
• Security

More:

We are OXB, a global quality- and innovation-led contract development and manufacturing organisation in cell and gene therapy, headquartered in Oxford, UK, with facilities across Oxfordshire, France, and the US. We are on a mission to enable life-changing therapies to reach patients around the world, and we live by our values: Responsible, Responsive, Resilient and Respectful. We offer competitive total reward packages, wellbeing programmes, career development opportunities, and a supportive, inclusive and collaborative culture, with state-of-the-art labs and manufacturing facilities.

last updated 33 week of 2026