IT Support (Networking)

About the role

IT Support provides technical assistance to computer system users. This includes installing, maintaining, and troubleshooting hardware, software, and network-related issues. The role requires effective communication with end-users to diagnose problems, walk them through solutions, and escalate more complex issues to the appropriate teams.

Key responsibilities

• Administer and maintain Active Directory, Group Policy, and Microsoft 365 (Exchange, SharePoint, OneDrive)

• Manage user lifecycle (onboarding, offboarding, access review)

• Perform server health monitoring, patching, and troubleshooting

• Support and manage Microsoft 365 / Azure AD (Entra ID) environments

• Assist with Intune / endpoint management / device compliance

• Maintain and troubleshoot LAN/WAN, VPN, firewall, and Wi‑Fi infrastructure

• Enforce endpoint security policies (antivirus, disk encryption, patch compliance)

• Support security audits, access reviews, and incident investigations

• Identify recurring IT issues and propose improvement solutions

• Participate in IT infrastructure upgrades and migration projects

Requirements

• Diploma or bachelor's degree in computer science, Information Technology, or a related field

• Minimum 2-3 years in IT support or network administration roles

• Experience with firewalls, VPNs, Cisco, Watchguard and intrusion detection/prevention systems and endpoint security solutions

• Effectively communicate with diverse stakeholders

• Familiarity with ISO 9001, PCI DSS and data protection regulations (PDPA) to prepare technical documentation for audit purposes and IT security policies

• May require occasional work outside regular office hours to address critical issues