IT Support

Provides support for hardware, software, network and system server, issues encountered by users using their personal computer, laptop, monitors, keyboards, printers, wireless scanners and printers, mobile devices, wifi access and other peripherals, etc.

1. Receives, responds to, troubleshoots, and corrects IT related technical problems from internal customers.

2. Tracks PC problems and resolves them in a prompt and courteous manner.

3. Logs, monitor, resolve and close tickets in the Service Desk Tool.

4. Directs advanced technical problems to the appropriate resource when necessary .

5. Works on software installation, update, and configuration as directed .

6. Works on the installation, configuration, and placement of new PCs, as well as assisting with the PC roll-down process.

7. Works on the maintaining, configuration of computers, printers, switches, servers, copy machine, etc.

8. Works on the updating support information such as PC inventory etc.

9. Assists with training for new hires and internal customers.

10. Works with Managers and Leads to determine daily/weekly priorities and to troubleshoot advanced technical problems.

11. Evaluate and purchase IT equipment and network systems, etc., including computers, printers, network equipment, instruments, etc.

12. Adhere to organizational requirements on quality management, health and safety, code of conduct, legal stipulations, environmental, 5S policies and general duty of care.

13. Closely work with IT vendors and suppliers in close coordination with the Purchasing Team

QUALIFICATIONS

1. Microsoft Windows operating Systems, outlook, Office.

2. Microsoft Active Directory mainly include domain account & DHCP maintaining.

3. Local and network printers(or multifunction) configuration and trouble-shooting.

4. Wired and Wireless LAN configuration and installation.

5. Mobile Smart devices installation and configuration(IOS or Android).

6. Laptop and Desktop ground up setup, deployment and repair.

7. Capable of independent tax planning, risk control and internal control system establishment.

8. Strong logical thinking, data analysis capability and cross-functional communication and coordination skills, with high stress tolerance.

9. Fluent in English (working language).