IT Support Officer
Summary
An internal IT Support Officer at CMW Geosciences' Auckland office provides helpdesk support across Australia and New Zealand offices — logging, troubleshooting, resolving, and escalating incidents via their ITSM system. The role centers on the Microsoft 365 ecosystem (endpoint management, Windows 10/11, security tools) plus tools like Jira, Confluence, PowerApps, Power BI, and PowerShell.
About the role
Our Auckland office is continuing to grow, and we are looking for an IT Support Officer to join our team.
In this role, you will deliver responsive IT support across Australia and New Zealand, managing helpdesk requests, troubleshooting technical issues, and ensuring all incidents are effectively logged, resolved, or escalated through our IT service management system.
About Us
Since starting in 2012, CMW Geosciences has expanded to 23 offices with over 350 employees across Australia and New Zealand. We are hard-working, down-to-earth, and passionate engineers and geologists who provide quality geotechnical site investigation, analysis, and design advice to the construction, infrastructure, and energy sectors.
As part of the Kiwa Group, we're backed by a global network of 12,000+ staff across 35+ countries
What You'll Need
- 3+ years' experience in an IT support, service desk, or similar role, with experience working within ITIL and ITSM environments.
- Microsoft certifications and hands-on experience supporting and administering Microsoft 365, endpoint management, security tools, and Windows 10/11.
- Strong understanding of cyber security, networking, remote access technologies, and connectivity troubleshooting.
- Experience deploying, supporting, and maintaining business applications and end-user technologies.
- Exposure to a range of IT tools and platforms, including Jira, Confluence, PowerApps, Power BI, PowerShell, Microsoft Endpoint, and SOE deployments.
- Excellent problem-solving skills, a customer-focused approach, and experience supporting civil engineering or industry-specific applications will be highly regarded.
What You'll Get
- Additional Day Leave on your Birthday
- Paid parental leave
- Long Service Leave
- $500 annual well-being allowance
- Office social events throughout the year
- Flexible office hours
- Ongoing internal trainings, mentoring program and clear pathways for career progression
- Access to exclusive employee discounts through our rewards platform
At CMW Geosciences, we are committed to creating a workplace where people feel valued, respected and supported. We welcome applications from candidates of all backgrounds, experiences and perspectives, and are continuously striving to build a diverse and inclusive workforce across our business.