IT Support Officer
Summary
Frontline IT Support Officer in Daracon Group's internal ICT team, providing hardware, software and mobile device support to staff across offices and construction project sites. Centred on a Microsoft stack: Windows 11, Microsoft 365, Active Directory, Entra ID and Intune.
IT Support Officer
Daracon Group comprises a number of businesses that collectively deliver an integrated civil construction service across a diverse range of public and private sector projects. Our capabilities span road, rail, concrete structures, landscaping, quarrying and mining, with a strong reputation for delivering high-quality outcomes that meet and exceed client expectations. Central to this success is our dedicated workforce, whose expertise, professionalism and commitment to customer service underpin everything we do.
At Daracon Group, technology plays a critical role in keeping our people connected, productive and safe. We are seeking a customer-focused IT Support Officer to join our ICT team and provide frontline technical support to staff across offices and project sites.
This is an excellent opportunity for someone who enjoys solving problems, helping people, and building their technical skills within a modern Microsoft-centric environment.
Key Responsibilities:
- Providing frontline support for hardware, software and mobile device issues
- Logging, managing and resolving service requests and incidents
- Supporting Microsoft 365 applications including CoPilot, Outlook, Teams, OneDrive and SharePoint
- Assisting with user account administration in Active Directory and Microsoft Entra ID
- Deploying, configuring and troubleshooting Windows laptops, desktops and mobile devices
- Supporting printers, meeting room technology and peripheral devices
- Assisting with onboarding and offboarding activities
- Creating and maintaining support documentation and knowledge base articles
- Contributing to ICT projects, technology rollouts and continuous improvement initiatives
- Delivering exceptional customer service to office-based and field-based employees
Essential Skills/Experience:
- Currently studying an Advanced Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems or a related discipline
- Alternatively, recognised industry certifications such as:
o Microsoft Certified: Modern Desktop Administrator Associate
o Microsoft 365 Certified: Endpoint Administrator Associate
o Microsoft Certified: Fundamentals certifications (MS-900, AZ-900, SC-900) supplemented by relevant industry experience
- Experience in a Service Desk, IT Support or Desktop Support role
- Strong knowledge of Microsoft Windows 11
- Experience supporting Microsoft 365 applications
- Excellent troubleshooting and problem-solving skills
- Strong verbal and written communication skills
- A genuine passion for customer service and helping others
- Ability to manage competing priorities and work independently
- High attention to detail and strong organisational skills
- Current Australian Driver License
Desirable Skills/Experience:
- Bachelor's Degree in Information Technology, Cyber Security, Computer Science or related discipline
- Microsoft Intune administration experience
- Microsoft Entra ID administration experience
- Experience with Microsoft Intune
- Experience with Microsoft Entra ID (Azure AD)
- Knowledge of SharePoint Online and Microsoft Teams administration
- Experience with Jira Service Management or similar ticketing systems
- Understanding of networking concepts including Wi-Fi, DNS, DHCP and VPN technologies
- Exposure to Aruba networking solutions
- Experience supporting remote and mobile workforces
- Understanding of cybersecurity principles and MFA technologies
- Certificate IV in Information Technology or similar qualification
- Construction, engineering or multi-site business experience