IT Support Officer
Responsibilities:
Provide first-level Help Desk support and troubleshoot hardware/software issues for end users (onsite & remote).
Install, configure, and maintain PCs, notebooks, peripherals (printers, scanners, barcode devices), and essential software.
Manage and support the organization's internal network, including Internet, Wi-Fi, routers, switches, VPN, and basic CCTV
Manage user accounts, corporate email, access permissions, and data backups.
Maintain the IT asset registry and keep system documentation/user manuals up to date.
Coordinate with external vendors for repairs and IT procurement.
Provide first-level support to ERP users, including login issues, user permissions, and basic reports.
Receive issue reports, perform initial analysis, and coordinate with the ERP team or vendor for resolution.
Requirements:
Solid foundation in hardware, software, and networking (LAN / WiFi / VPN).
Proficient in Windows, Microsoft 365, and Google Workspace.
Basic understanding of ERP systems (e.g., SAP, Microsoft Dynamics, Odoo) is a plus.
Strong problem-solving skills and a service-minded attitude.
Able to communicate technical issues clearly to non-technical users.
Good communication skills in both Thai and English (verbal and written).
Willing to learn new technologies and contribute creative ideas to improve IT operations.
Able to communicate technical issues clearly to non-technical users.
Office Location
Elephant Tower - 12Ath Fl. ,3300, Phahonyothin Road, Chom Phon, Chatuchak, Bangkok 10900, Thailand
Google Map: https://maps.app.goo.gl/zCnhmcqgTM3ZDdt47