IT Support Officer
Summary
Full-time, on-site IT Support Officer in Cairns providing day-to-day tech support to staff: maintaining computers, printers and software, managing user accounts and onboarding, assisting with Microsoft 365/Teams/SharePoint, and monitoring IT security, backups and documentation.
Salary: $85,000 – $95,000 per year
Position: IT Support Officer
Location: Cairns, Queensland
Employment Type: Full-time
Salary: $75,000–$85,000 per annum + superannuation, depending on experience.
Key Responsibilities
Provide IT support and troubleshooting assistance to staff.
Maintain computers, laptops, printers, software and other IT equipment.
Manage user accounts, access permissions and onboarding/offboarding IT requirements.
Assist with Microsoft 365, Teams, SharePoint and other business systems.
Monitor IT security, data protection, backups and system access.
Maintain IT documentation, licenses and equipment registers.
Assist with implementing new systems, software and technology improvements.
Liaise with external IT providers and vendors when required.
Support staff with technology training and system usage.
About You
Experience in IT administration, technical support or a similar role.
Strong troubleshooting and problem-solving skills.
Good knowledge of Microsoft 365, including Outlook, Teams and SharePoint.
Excellent communication and organisational skills.
Ability to work independently while supporting a diverse team.
A proactive approach to IT security, confidentiality and data management.
Relevant IT qualifications or certifications are desirable.
Why Join FSS?
Join a growing organisation making a difference in the community.
Work with a supportive and collaborative team.
Opportunity to improve systems and contribute to organisational growth.
Be part of an organisation committed to supporting young people and individuals in our community.