IT Support Officer
Summary
Internal IT support role at CFD/forex broker GO Markets in Melbourne: providing hands-on technical support to onsite and remote staff, troubleshooting hardware, software, network and access issues, administering Microsoft 365, Entra ID and Intune, and managing tickets in Jira Service Management on rotating rosters including evening shifts.
About the Role
We’re looking for a proactive and solutions-focused IT Support Officer to help keep our corporate technology running smoothly, reliably and securely across GO Markets.
Reporting to the Corporate IT Team Leader, you’ll provide responsive technical support to both onsite and remote employees, troubleshooting hardware, software, applications, connectivity and access-related issues. You’ll take ownership of assigned incidents and service requests from initial investigation through to resolution or escalation, ensuring timely support and accurate documentation.
Working under the guidance of the Corporate IT Team Leader, you’ll also support the administration of Microsoft 365, Microsoft Entra ID and Intune, maintain workplace technology and assist with system improvements and security initiatives. This is a hands-on role suited to someone who enjoys problem-solving, takes ownership of their work and is committed to delivering excellent internal customer service.
This role includes rotating weekly rosters, alternating between standard working hours and afternoon/evening shifts. Working-from-home arrangements may be available depending on operational and team coverage requirements. Flexibility across rostered shifts is essential.
Why You'll Love This Role
Diverse Technical Experience: Gain hands-on experience with a broad range of corporate IT systems, applications and workplace technologies, including industry-specific platforms used in the CFD sector.
Collaborative Environment: Work closely with an experienced Corporate IT Team Leader, Cybersecurity Specialist and colleagues across the business.
Skill Development: Strengthen your technical expertise through practical troubleshooting, systems administration and exposure to new technologies.
Professional Interaction: Build relationships with stakeholders across local and remote teams while developing your communication and problem-solving skills.
Continuous Learning: Develop your IT capabilities through knowledge sharing, ongoing learning and opportunities to contribute to technology improvements.
What You'll Be Doing
IT Support & Incident Management: Provide responsive technical support to onsite and remote employees, troubleshooting and resolving hardware, software, application and connectivity issues.
Ticketing & Documentation: Manage service requests, monitor SLAs and maintain accurate records in Jira Service Management.
Microsoft 365 Administration: Support Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, user accounts, permissions and licensing.
Identity & Device Management: Administer Microsoft Entra ID and Intune, including user access, MFA, SSO, device provisioning and endpoint management.
Systems & Network Support: Troubleshoot corporate devices, internal applications, LAN, Wi-Fi, VPN and workplace technology.
Onboarding & Offboarding: Manage IT equipment, user accounts and system access in accordance with established procedures.
Security & Compliance: Work with the Cybersecurity Specialist to support security controls, policies and compliance requirements.
Technology Improvements: Assist with testing and implementing approved system improvements, escalating complex technical issues to the Corporate IT Team Leader.
Shift Flexibility: Availability to work rotating rosters, including afternoon/evening shifts, based on operational and team coverage requirements.
What You’ll Bring to the Table
IT Support Experience: Hands-on experience troubleshooting hardware, software, applications and user access issues in a corporate environment.
Ticketing Systems: Experience with service management tools, preferably Jira Service Management, including ticket prioritisation, SLA monitoring and documentation.
Microsoft 365 Administration: Sound knowledge of Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Entra ID and Intune.
Identity & Device Management: Experience supporting user accounts, MFA, SSO, device provisioning and endpoint management.
Networking & Security: General understanding of LAN, WAN, Wi-Fi, VPN, cybersecurity practices and corporate IT applications.
Problem-Solving: Strong troubleshooting skills, with the ability to investigate issues and escalate complex matters appropriately.
Communication & Customer Service: Excellent interpersonal skills with a proactive, solutions-focused approach to supporting employees.
Organisation & Teamwork: Ability to prioritise tasks, meet deadlines, follow established procedures and work collaboratively.
Qualifications: Bachelor's degree in Computer Science or a related field, or equivalent practical IT support experience.
Why You’ll Love Being Part of Our Team
Join an Award-Winning Global Leader: Become a key player with an award-winning online trading brokerage.
Rewarding Compensation: Benefit from a competitive base salary plus super, reflecting your expertise and commitment while rewarding the value you bring to the team.
Fresh Coffee and Team Lunches: Enjoy daily fresh coffee and monthly themed team lunches with cuisines from around the world!
Prime Location & Lux Building Facilities: Enjoy lux end-of-trip facilities at our CBD office on Collins Street, with complimentary daily fitness classes and exciting wellness activities to keep you feeling great!
Career Growth: We are dedicated to your professional development, providing hands-on opportunities to enhance your skills and accelerate your career growth.
Apply now with your CV and a Cover Letter highlighting how your skills and experience meet the role requirements. We're eager to welcome talented, self-motivated professionals who are passionate about learning and committed to continuous improvement.
While we'll be shortlisting as soon as we can, you might hear from us over the next few weeks. We'll be in touch with shortlisted candidates.
To succeed in this role, you'll embody GO Market’s values: Accountability, Commitment, Integrity, Quality, Collaboration and Evolve.
Please note that only Australian citizens and permanent residents will be considered for this role.
No agencies, no unsolicited CVs needed.
Our Story
GO Markets is a regulated CFD Provider offering Forex, Shares, Indices, Commodities and more on the powerful MT4/5 Platforms. Founded in 2006, we have since grown to become a leading, trusted global broker. Our drive for progress and improvement makes GO Markets a fast-paced and innovative place to work and our global operation lends itself to creating a diverse and exciting collaboration of people.