IT Support Officer

About the role

Knight Health is seeking an IT Support Officer to provide day-to-day technical support across Knight Health's head office and pre-employment medical clinic sites. You will join Knight Health's existing three-person IT & Systems team, reporting to the IT and Business Systems Analyst. You will provide Level 1 and some Level 2 support, help staff resolve technical issues, and ensure devices, user accounts and clinic technology are ready for use.

This is a hands-on role suited to someone with a strong foundation in IT support who wants to develop their skills across device management, networking and business systems.

Key responsibilities

• IT support and troubleshooting

  • Be the first point of contact for staff IT issues, providing remote and onsite support.

  • Troubleshoot computers, laptops, tablets, mobile phones, printers and other peripherals.

  • Support Microsoft 365 and other approved business applications.

  • Record, prioritise and follow up support requests, escalating complex issues where required.

  • Provide clear guidance to staff and keep them informed of progress.

  User onboarding and offboarding

  • Create and configure user accounts, email access and software licences.

  • Assign and update access permissions following approved requests.

  • Prepare devices and provide basic IT guidance for new starters.

  • Disable accounts, remove access and coordinate equipment returns when staff leave.

  Device setup and management

  • Set up, configure and deploy computers, tablets, mobile phones and peripherals.

  • Enrol devices into management platforms and apply approved configurations.

  • Assist with application deployment, updates, patching and device compliance checks.

  • Investigate endpoint security alerts and escalate concerns under established procedures.

  • Maintain accurate asset records and device allocations.

  Clinic technology and network support

  • Assist with the installation, connectivity and basic troubleshooting of medical equipment.

  • Coordinate with equipment suppliers to arrange specialist support, repairs and servicing.

  • Troubleshoot basic Wi-Fi, network connectivity and printer issues.

  • Assist with the installation and configuration of switches, wireless access points and other network equipment under guidance.

  • Support new clinic openings, equipment replacements and technology rollouts.

  Documentation and security

  • Maintain support guides, setup instructions and records of system changes.

  • Follow Knight Health’s access, security and privacy procedures.

  • Identify recurring issues and suggest practical improvements.

About you

• Previous experience in IT support, help desk or desktop support.

• Practical knowledge of Windows, Microsoft 365 and common workplace hardware.

• Experience setting up devices and administering user accounts.

• Basic understanding of networking, Wi-Fi and connectivity troubleshooting.

• Strong problem-solving, communication and organisational skills.

• Ability to work independently on routine issues and recognise when to escalate.

• A professional approach to handling confidential information.

• A friendly, approachable manner, with the ability to work collaboratively within a small IT team and patiently support staff with varying levels of technical knowledge.

• A current, valid driver's licence and the ability to travel between head office and clinic locations as required.

• Willingness and availability to undertake occasional air travel to support interstate clinics, with reasonable notice provided.