IT Support Officer
About the role
We are looking for an IT Support professional to ensure the smooth operation of IT systems and provide fast and effective technical support to users across Le Creuset Manufacturing Thailand (LCMT) and Le Creuset IDC Thailand (LIDC). In this role, you will provide first-line support for IT infrastructure and business applications, covering hardware, networking, security, Microsoft 365, Microsoft Dynamics 365, and other business systems.
Key responsibilities
Serve as the Tier 1 (L1) Helpdesk for LCMT and LIDC end-users, providing setup and troubleshooting support for computers, networks, security, and business applications
Provide on-site and remote technical support using effective diagnostic and troubleshooting techniques
Support Microsoft 365 and provide basic support for Microsoft Dynamics 365
Guide and educate end-users in accordance with Le Creuset Group IT policies and procedures
Record incidents, problems, requests, and resolutions in ServiceNow
Follow up on support requests and keep users updated on progress and resolution status
Control and maintain an accurate inventory of IT equipment and assets
Perform scheduled preventive maintenance (PM) for IT equipment
Provide technical advice and support within the assigned area of responsibility
Keep up to date with new technologies and continuously develop relevant technical knowledge
About you
Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related technical field
At least 1 year of experience in IT Support, Helpdesk, Desktop Support, or a related role
Experience in a manufacturing environment is preferred
Hands-on knowledge of computer, printer, and CCTV installation and troubleshooting
Basic knowledge of networking, including VLAN, LAN, and Wi-Fi
Basic knowledge of server technologies, including Active Directory (AD), DNS, and DHCP
Familiarity with virtualization technologies such as VMware and Hyper-V
Experience with Microsoft 365; Microsoft Dynamics 365 support experience is an advantage
Good troubleshooting, problem-solving, communication, and service-minded skills