IT Support Officer (MS Dynamics 365/Business Central) - Hybrid
Summary
Hybrid (4 onsite/1 WFH) L1/L2 IT support role in Ortigas, Pasig, primarily supporting Microsoft Dynamics 365 Business Central users. Day to day: resolving helpdesk tickets, managing M365/Entra ID accounts, deploying devices via Intune, basic network/endpoint upkeep, and documenting SOPs.
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At enablesGROUP, you’re not just joining a company – you’re joining a community that values growth, learning, and success.
We have market leading engagement scores and invest heavily in your Learning and Development, with a specific focus on enhancing your ability to leverage AI in your daily tasks.
Our Perks & Benefits include:
Comprehensive health and life insurance starting Day 1, covering 2 eligible dependents.
20 leave credits for vacation and emergency.
Endless opportunities for career advancement with annual performance reviews and salary increases.
Company-provided laptop to set you up for success.
Convenient office location in Pasig, at the heart of Manila, accessible to all.
Loyalty rewards: Employees celebrating 5 years could receive a profit-sharing scheme.
In-house learning & development programs with access to the latest in AI and technology.
Job Title: IT Support Officer (L1/L2)
Location: Ortigas, Pasig, PH
Work Schedule: Standard day shift/Shifting as required (Hybrid | 4x Onsite and 1x WFH)
Job Summary
Provide Level 1 and Level 2 IT technical support, with primary responsibility for supporting Microsoft Dynamics 365 Business Central. Ensure user productivity across the organization, administer access to core cloud platforms, and maintain reliable and secure physical and digital infrastructure.
Key Responsibilities
1. Service Desk & End-User Support
Resolve Level 1 and Level 2 IT tickets via helpdesk software, email, phone, or in-person.
Troubleshoot operating system issues (Windows 10/11, macOS) and hardware peripherals.
Manage ticket queues to ensure compliance with Service Level Agreements (SLAs).
2. Identity, Access & Device Management
Provision and deprovision of user accounts (M365, Microsoft Entra ID / Active Directory, Google Workspace).
Deploy, configure, and maintain company laptops, desktops, and mobile devices via Intune or MDM tools.
Conduct IT onboarding and offboarding for employees.
3. Network & System Administration
Monitor basic local network connectivity (Wi-Fi, LAN, VPN access).
Maintain accuracy of hardware, software, and license inventories.
Ensure anti-virus compliance, endpoint protection, and software patch management.
4. Business & Process Support
Provide day-to-day functional and technical support for Microsoft Dynamics 365 Business Central, including user access, permissions, role assignments, common transaction issues, workflows, reports, and system-related enquiries.
Troubleshoot Business Central incidents, document findings and resolutions, and escalate complex application, integration, or configuration issues to the appropriate internal team or external implementation partner.
Assist with user onboarding, training, testing, system enhancements, and maintaining Business Central support documentation and standard operating procedures.
Assist the IT Manager in documenting IT standard operating procedures (SOPs) and system workflows.
Conduct basic user training on security best practices and core software tools.
Qualifications and Requirements
Education: Bachelor's degree in information technology, Computer Science, Computer Engineering, or related field.
Experience: 1–3 years of hands-on IT support experience. Practical experience supporting Microsoft Dynamics 365 Business Central in a production environment is a primary and essential requirement. Experience should include user support, access and permission management, issue troubleshooting, documentation, and escalation of complex ERP-related incidents.
Strong hands-on experience with Microsoft Dynamics 365 Business Central, including user administration, permission sets, role assignments, troubleshooting, reporting, workflows, and support for common business processes.
Proficiency with Microsoft 365 Administration, Entra ID / Active Directory, and Intune.
Hands-on knowledge of ticketing systems (e.g., Jira Service Management, Zendesk, Freshdesk).
Strong diagnostics for hardware repair and OS deployment.
Strong English oral and written communication skills for cross-team collaboration.
Customer-oriented mindset with high problem-solving efficiency.
Certifications (Advantageous): ITIL v4 Foundation, CompTIA A+, CompTIA Network+, or Microsoft Certified: Modern Desktop Administrator.