IT Support/Officer (Node JS & react JS)

Our clients, a cognitive solutions and cloud platform company are now looking for potential candidate to join their team as IT support (Node JS & react JS).

Responsibilities
• Provide deskside and remote technical support to end-users, troubleshooting and resolving hardware, software, and handheld device issues promptly
• Deliver application support to users based on Standard Operating Procedures (SOPs) and general technical understanding, handling common usage, configuration, performance, and access-related issues for business applications.
• Coordinate effectively with cross-team (IT infrastructure, application owners, HR), vendors, and stakeholders for issue resolution, maintenance, onboarding support, or ad-hoc projects.
• Maintain IT asset inventory records, support preventive maintenance, and contribute to documentation and knowledge base for recurring issues and solutions.
• Adhere to IT security policies, compliance standards, and best practices; assist with basic system updates, backups, and monitoring as required.

Qualifications / Requirements
• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• Minimum 3-5 years of hands-on experience in IT support roles, with deskside or end-user computing support experience strongly preferred.
• Proven ability in hardware troubleshooting and repair for PCs, laptops, and peripherals, with good practical sense for diagnosing basic device issues.
• Experience providing application support to users following SOPs or documentation, with solid working knowledge of Microsoft 365 / Office Suite and common business applications.
• Strong coordination and stakeholder management skills; comfortable liaising with vendors, cross-functional internal teams, and non-technical users.
• Excellent customer service mindset with strong verbal and written communication skills; able to explain technical concepts clearly to end-users.
• Good command of spoken Cantonese and English; written proficiency in English and Chinese (Mandarin is an advantage).
• Familiarity with IT service management practices (ITIL concepts preferred) and experience using ticketing/incident management systems (e.g., ServiceNow, Jira, Remedy, or equivalent).
• Self-motivated, detail-oriented, and able to work independently while collaborating effectively within a team.
• Leadership experience about leading small workforce and coordinating incoming work demands

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