IT Support Officer
Salary: $60,000 – $65,000 per year + Superannuation
SP Jain School of Global Management, Sydney
About us:
We are a leading global business school with international campuses in Dubai, Mumbai, Singapore and Sydney, and home to one of the world's top MBA programs (ranked year after year by reputed publications such as Forbes, Financial Times and The Economist). The School is deeply committed to 're-imagining business education' and educating and shaping tomorrow's global business leaders with cutting-
edge and industry-relevant curriculum. SP Jain is registered as an Institute of Higher Education and its programs are accredited by the Tertiary Education Quality and Standards Agency, Australia, and licensed by the Committee for Private Education, Singapore, and permitted by the Knowledge and Human Development Authority, Dubai.
IT Department Overview
The IT Department is responsible for supporting and managing the Campus IT Infrastructure, AV Infrastructure, and Telephone Systems. The department ensures smooth IT operations, timely resolution of IT incidents, and effective support for all users across the campus.
About the role
The IT Support Engineer maintains and enhances the institution’s IT, AV, and telephony infrastructure. Reporting to the IT Manager, this role provides Tier 1 & 2 technical support, manages Microsoft 365/Cloud Identity, Network infrastructure , and assists in the execution of campus-wide technology initiatives.
Key responsibilities
Manage user identities, groups, and MFA via Microsoft Entra ID
Administer MS Intune
Implement and manage conditional access policies, device compliance, and security monitoring
Install and maintain hardware, desktop, laptop, server, OS, and endpoints
Monitor and maintain campus-wide network (LAN, Wi-Fi, VLAN), switches and access points
Manage firewall rules and coordinate with vendors for advanced security troubleshooting
Ensure secure connectivity for all on-campus systems
Support classroom and meeting room AV systems and event setups
Manage desk phones and telephony integration with network and firewall settings
Oversee backup operations, validate data integrity, and perform restoration testing
Maintain hardware/software inventory, licensing compliance, and warranties.
Lead onboarding/offboarding technical setups.
Assist the All-campus IT Team with migrations, system upgrades, and technology testing.
About you
2–3 years experience in IT Support or System Administration
Degree or Diploma in IT, Computer Science, or a related field
CCNA, or MCSA/MCSE certifications (advantageous)
Should be available to work on weekend shift
Should be permanent resident or citizen of Australia (Please only apply if you are a PR/Citizen, this role is not offering any sponsorship)