IT Support Officer
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Summary
Full-time IT Support Engineer in Singapore providing Level 1/service-desk support: day-to-day troubleshooting of hardware, software, and connectivity, administering Microsoft 365 (users, licensing), and supporting SME network infrastructure and firewalls. Requires 2+ years in L1 support or service desk roles.
- Experience: A minimum of 2+ years of professional experience working in a Level 1 (L1) Support or Service Desk role, preferably within a mid-to-large enterprise environment.
- M365 Administration: At least 1 year of hands-on experience in managing and administering Microsoft 365 (M365) environments (user management, licensing, basic troubleshooting).
- Networking: A minimum of 2 years of technical exposure to setting up, configuring, and supporting network infrastructure and firewalls, specifically within an SME (Small-to-Medium Enterprise) context.
- Technical Skills: Strong proficiency in troubleshooting hardware, software, and connectivity issues.
- Soft Skills:
- Demonstrated ability to provide excellent customer service, with clear and professional communication skills.
- Strong problem-solving capabilities and a methodical approach to issue resolution.
- A self-driven work ethic with the ability to operate independently with minimal supervision, while also collaborating effectively as part of a wider technical team.
Job Title: IT Support Engineer
Location: Singapore
Job Type: Full-time
Job Requirements
How to Apply
Interested candidates are invited to submit their resume, detailing their experience with M365 and network support.