IT Support Officer
Summary
First-line IT helpdesk support for Shire of Murray council staff — handling helpdesk tickets, phone, email and in-person enquiries, supporting business applications, hardware faults and LAN, plus admin support to the IT team. Full-time local-government role in Pinjarra, WA, on a 9-day fortnight.
Salary: $86,385.67 to $92,099.60 per annum
The Role
Reporting to the Manager Information Technology, the IT Helpdesk Officer is the first line of contact for users by providing technical support to Council Staff via helpdesk, phone calls, emails and in person. Your typical duties will include; helpdesk ticket response, business application support, hardware faults, customer support of programs on PC's and LAN and administration support to the IT team. You will display a high level of customer service assisting employees with all IT related enquiries.
The position on offer is a full-time role, working 76 hours per fortnight (9 days per fortnight). An EBA Level 6 salary between $86,385.67 and $92,099.60 per annum is offered, based upon skills, knowledge and experience.
About you
You have demonstrated experience in providing IT Support via Helpdesk systems either in person or remotely, with the ability to support both technical and non-technical users. You will have strong problem solving skills and the ability to manage competing priorities, implement change, and deliver solutions. You are a proactive, adaptable professional with strong communication and interpersonal skills, with the ability to work independently or as part of a team.
Essential Criteria
- Tertiary qualifications in Information Technology, IT Certification or working towards completing, or relevant industry experience
- Demonstrated ability to provide desktop and application support (At least 2 years prior experience)
- Excellent customer service and communication skills
- Sound analytical and problem solving skills
- WA Class C-A Drivers Licence (Class C preferred)
- Successful applicants will be required to undergo background (police) checks
Desirable Criteria
- Certificate in Information Technology Infrastructure Libraries (ITIL)
- Knowledge and Awareness of cybersecurity principles and frameworks
- Knowledge and understanding of IT network protocols
- Experience with local government software such as Financials / Property and Rating / Records Management systems
Why Choose Murray?
Located in the heart of the picturesque Peel region, the Shire of Murray offers an enviable work-life balance with a supportive and friendly workplace culture. We are committed to fostering professional development and provide opportunities for career growth. Enjoy the benefits of working in a collaborative team while making a meaningful difference in a thriving community-focussed environment. Other benefits include:
- A 9-day fortnight
- Up to 15.5% superannuation contribution
- Flexible working arrangement options available to support a range of lifestyles
- Professional development opportunities and study assistance
- Employee health and wellbeing program, including gym membership
How to Apply
Applications should include:
- Cover Letter outlining your suitability for the role
- Written statement addressing the Work-Related Requirements
- A Current Resume
For any questions about the role, please contact the Human Resources Officer on 08 9531 7704.
Applications will close 9:00am Wednesday, 28 October 2026.
Dean Unsworth
Chief Executive Officer
The Shire of Murray is an Equal Employment Opportunity employer and encourages applications from diverse cultures and all age groups.