IT Support Officer
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Summary
Full-time IT support role at Sitesec, an Australian construction site security technology provider, based at its Gold Coast office. Day to day the officer configures security systems and AI parameters before site dispatch, and provides phone, email, remote and help-desk support to customers, plus data management.
Salary: $70,000 per year
About the role
We are seeking a full-time IT professional with strong communication skills, a willingness to learn and a desire to join a progressive team. Working in our Mermaid Beach office, you will be an integral part of the team.
Key responsibilities
- Configuring Sitesec systems, AI parameters and custom functions for systems installed on construction sites
- Technical system configuration, preparing technology systems for dispatch to site
- Providing phone, email and remote support to existing customers
- Answering help desk tickets
- Data management
About you
- Minimum one year of experience in a customer service-related position
- Experience working with network devices is preferable
- Strong documentation, communication and customer management skills
- Problem-solving ability
- Driven and eager to understand all technical elements of the business
About us
Sitesec is Australia's leading construction security technology provider.