IT Support & Operations Staff

Responsibilities

• Provide first-level technical support for applications, hardware, software, network, and operational issues

• Monitor, manage, troubleshoot, and resolve incident tickets based on SLA

• Handle installation, configuration, maintenance, and troubleshooting of PCs, laptops, printers, scanners, IP Phones, and network devices

• Support web/mobile application troubleshooting and operational monitoring, including EOD processes

• Escalate unresolved issues to related teams when necessary

• Maintain documentation for incidents, resolutions, and operational activities

• Coordinate with internal teams to ensure smooth IT operations

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field

• Minimum 1 year experience in IT Support, Infrastructure Support, or Ticketing Support

• Understanding of networking, hardware troubleshooting, MySQL, Unix/Linux, and basic server administration

• Familiar with routers, switches, access points, and ticketing systems

• Strong analytical, communication, and teamwork skills

• Willing to work in shifts and support operational needs

• Honest, disciplined, and responsible

Nice to Have

• Experience with firewall configuration and network monitoring tools

• Experience in operational support or financial services industry

• Basic understanding of accounting processes and English communication

• Relevant IT certifications are a plus