IT Support
Salary: Rp 5.680.000 – Rp 6.500.000 per month
About the role
We are seeking a highly skilled and motivated IT Support professional to join our team at PT. Biofactory Teknika Uama' in Batam, Riau Islands. As an IT Support specialist, you will play a crucial role in ensuring the smooth operation of our company's technology infrastructure and providing exceptional technical assistance to our users.
What you'll be doing
Provide first-line technical support and troubleshooting for a variety of hardware and software issues reported by our employees
Perform system maintenance, installations, and upgrades to ensure the optimal performance of our IT systems
Manage and maintain the company's server infrastructure, including monitoring, backups, and security
Assist with the implementation and configuration of new software and technology solutions
Respond to and resolve user inquiries and support requests in a timely and efficient manner
Collaborate with other IT team members to identify and resolve complex technical problems
Maintain detailed documentation and records of all IT-related activities and incidents
What we're looking for
Minimum 2-3 years of experience in a similar IT support role, preferably in a fast-paced, dynamic environment
Strong technical skills and knowledge of hardware, software, and networking technologies
Excellent problem-solving and critical-thinking abilities to effectively troubleshoot and resolve technical issues
Solid understanding of operating systems, including Windows, Linux, and macOS
Proficiency in using remote support tools, ticketing systems, and other IT management software
Strong communication and customer service skills to provide effective support to end-users
Ability to work independently and as part of a team to ensure the smooth operation of the IT infrastructure
What we offer
At PT. Biofactory Teknika Uama', we are committed to providing our employees with a rewarding and fulfilling work experience. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement. Our modern, well-equipped office in Batam, Riau Islands provides a comfortable and supportive work environment, and we encourage a healthy work-life balance through flexible working arrangements.
About us
PT. Biofactory Teknika Uama' is a leading provider of innovative technology solutions in the Riau Islands region. With a strong focus on customer satisfaction and a commitment to excellence, we have established a reputation for delivering reliable and cutting-edge IT services to a diverse range of clients. Our team of dedicated professionals is passionate about driving innovation and empowering our customers to achieve their business goals.
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