IT Support

About the role

IT Support role providing Level 1 support and handling helpdesk requests from end users.

Key responsibilities

• Provide Level 1 support and handle helpdesk requests from end users

• Troubleshoot PC/laptop hardware and software issues

• Troubleshoot network connectivity issues

• Handle user service requests and perform daily IT monitoring based on established checklists

Qualifications

• Minimum 3 years of experience as an IT Support / Helpdesk

• Experienced in providing Level 1 support and handling helpdesk requests from end users

• Familiar with Windows OS and troubleshooting PC/laptop hardware and software issues

• Possess basic networking knowledge and ability to troubleshoot network connectivity issues

• Good problem-solving skills, responsive, and able to communicate effectively with end users